(I can use the printer functionality just fine.) Please Canon - forward this to your engineers and provide a fix asap. It barely starts to scan, then immediately cancels. Trying the built-in Windows Scan app instead of MF Toolbox. It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error. I've also tried various other things without success: I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog. This should be updated.Ģ) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen: I thought I would try to reinstall the MF Toolbox utility, but there are two problems.ġ) The downloads page shows no downloads for Windows 10 for this printer. After the upgrade, I get "Cannot communicate with the scanner" error dialog: I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine. I can no longer scan using the MF Toolbox utility. Click Unregister to delete the printer, and then add the printer again.I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10. Check the connection status.Ī different printer is connected to the registered connection. Check Connection for a printer registered with an unused connection, and then click Unregister to delete it. The same printer is registered with multiple connections. The printer is already registered with a different connection. Make sure your printer and the computer are connected correctly, and then click Unregister to delete the printer. Not Found: Failed to acquire printer information. Not Found: Cannot communicate with the printer because the printer driver has been allocated to the connection.Ī printer driver that does not support Quick Utility Toolbox is allocated to the connection. Messages Displayed in Status and Solutions Message When an authentication screen appears after selecting Printer Information, you need to enter the user name and password.
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